Request an RMA by contact us at firstname.lastname@example.org.
We will then contact you within a reasonable time to confirm whether your return has been authorised. If your return request has been authorized, we will email you return instructions, RMA number which you must include in the return package, you must pay for shipping.
Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, we will reimburse you for the actual paid price of the item(s) returned.
We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been receipted and inspected please allow 5-10 working days for a refund to be credited back to your payment method.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.